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Return Authorization Process
RMA FORM
CUSTOMER DETAILS
SHIP DETAILS
Terms and Conditions
  1. Repaired or replaced items will carry the remainder of the original warranty or 30 days, whichever is longer.
  2. Complete this form and send it back via fax to 412-683-9070 or email it to rma@jetstor.com. You will receive a confirmation fax or email with an RMA number from our RMA department.
  3. Place the RMA number on the shipping label and ship the merchandise to: 5001 Baum Blvd., Suite 680, Pittsburgh, PA 15213, along with this RMA Request Form. Hard drives must be in anti-static bags. To protect the item from shock, use cushioning materials. Foam is acceptable as long as the item cannot move inside the box and is covered on all sides. Ensure that cushioning is evenly distributed (minimum of 2 inches) on all sides to prevent movement during shipping. Avoid using peanuts or flowables, as they do not provide adequate support in all directions.
  4. If returning the case or the complete unit, it must be in its original packaging, double-boxed, and secured with the original foam packing. If the original packaging is unavailable, you must purchase it from us for $45.00 per box (most models) plus shipping. Units not in original JetStor packaging will be refused. Units not properly packed will not be repaired or accepted due to potential shipping damage. We recommend insuring all shipments.
  5. For repair or replacement items, do not send manuals, cables, software, or other accessories unless specifically instructed by our technical support representatives. These items will not be returned.
  6. For merchandise returns requesting credit, all original product components must be returned. Cosmetic damage, such as scratches, nicks, stripped screws, or bent handles, will incur a 15% reconditioning fee.
By sending this form, you agree to JetStor RMA terms and conditions, including the RMA procedures outlined above. You also agree that if the defective product is not received within 15 days from the date of this form, you will be invoiced for the cost of the component that has been shipped to you.
CREDIT CARD INFORMATION
PART DESCRIPTION
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PART DESCRIPTION
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JetStor RMA Process Flow

1

Initial Troubleshooting

  • Customer notification via email
  • Technical analysis by support team
  • Case resolution or escalation
2

RMA Initiation

Required Information:

  • Company name & contact details
  • Part description & serial number
  • Detailed issue description
3

Parts Handling

  • Replacement drives shipped immediately
  • Cross-company RMA coordination
4

Process Completion

  • Credit application verification
  • Stakeholder notifications
  • System documentation update
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